Everything You Need to Know About Chatbots in Ecommerce

Chatbots in e-commerce: The effect of chatbot language style on customers continuance usage intention and attitude toward brand

chatbot e-commerce

This eCommerce chatbot is also a code-free chatbot, so implementing this chatbot on your website is easy. Engaging multiple users and collecting customer data through conversation is a piece of cake with the Botsify eCommerce chatbot. Online business owners can add multiple choice questions and FAQs inside Chatfuel to answer the customers’ questions as soon as possible. E-commerce site owners will also be able to create build-in integration on Facebook Messenger. This successful eCommerce chatbot increases revenue by 20% – 40% when shoppers engage with it. Noah is the lead editor of Ecommerce Tips and a passionate writer specializing in ecommerce and digital marketing.

chatbot e-commerce

Manychat is a great bot platform that has some really unique features and capabilities for marketers – like chatbot landing pages, popups, analytics, and much more. Manychat is not only my favorite bot platform but is also one of the best eCommerce chatbot tools available (and I don’t say that lightly). We’re going to focus on building chatbots for Facebook Messenger but there are lots of other platforms you can build a chatbot for (like voice for example). Modiface was one of the first companies to launch an AR (augmented reality) chatbot. This chatbot asks a customer to take a video of their face and then matches them to the best makeup products.

AI Technology and Human Intuition

Additionally, AI chatbots can recommend upsells, promotions, or discounts, which boosts customer loyalty and increases the possibility of a transaction conversion. We’ll cover everything you need to know about eCommerce chatbots in this comprehensive guide, from what they are to how to pick a platform and integrate one into your support strategy. Wankun Gong is a postgraduate student in College of Humanities and Law in Beijing University of Chemical Technology, China. His research interests include e-government, e-service and e-commerce, human behavior and management, public and personal behavior analysis, trust and technology-enabled innovation. Considering the third research question (RQ3), we take both consumers’ approach response (reliance on the chatbot) and averting response (resistance to the chatbot) into consideration. Findings indicate that consumers’ trust toward the chatbot is positively related to their reliance on the chatbot and negatively related to consumers’ resistance to the chatbot.


The chatbot proved to be a real support to the customer service team, handling 30% of customer inquiries. Pandorabots is an AI chatbot platform that allows users to create, deploy, and manage intelligent conversational agents anywhere. It provides a framework for building interactive chatbots that can engage in natural language conversations with users. AI-based chatbots not only answer the first-level questions of customers, but machine learning with human-in-the-loop technology will also understand user intent. By analyzing the user’s purchase intent, chatbots will recommend relevant products and answer complex questions.

Main Features

Landing pages give you a chance to pitch the benefits of your bot and give consumers a brief overview of how the bot works. Conversations with Bot Burger could be started directly from a Facebook Ad, a Facebook post, or recommendations from friends via a “share” option within the bot. The maximum number of tokens allowed for both input and output for GPT3.5 is 4027. Make sure that messageParams.data.ai_attrs leaves ample space for output tokens.

chatbot e-commerce

An eCommerce AI chatbot doesn’t know your business like a trained customer service agent. Certain customers can ask very specific questions that a human needs to answer satisfyingly. If a business can see customer interactions with chatbots in real time, they can know when trained personnel should come in for optimal customer experience. Integrating an AI ChatBot with PrestaShop, a popular e-commerce platform, enables businesses to enhance customer interactions and streamline the shopping experience.

Finding the best ecommerce chatbot platform for you

The whole concept is simple enough, but it’s been highly effective for Lego in increasing sales and conversions. If the user fails to complete the process, they’re retargeted within 24 hours with a friendly Facebook message asking if they need more help. Users can click on the set to be transferred straight to their shopping basket on the Lego site, from where they can quickly buy the set.

chatbot e-commerce

When companies found that it’s difficult to fulfill the growing needs of the customers and adapt as per them, they switched to automation. Gosia manages Tidio’s in-house team of content creators, researchers, and outreachers. She makes sure that all our articles stick to the highest quality standards and reach the right people. Chatbot transactions for ecommerce shops are projected to amount to $112 billion by 2023. Sign up for Shopify’s free trial to access all of the tools and services you need to start, run, and grow your business.

Check out this article to learn more about building effective personalized strategies. This is one of the rule-based ecommerce chatbots with ready-made templates to speed up the setup. It offers a variety of rich features, like reaching customers via texting or using a QR code. Moreover, you can redirect people who click on your ads straight to the Messenger bot and automate replying to FB comments.

Weekly conversion in 7.67x with chatbot launch for your eCommerce solution. The chatbot is created by Lidl UK and operates on Facebook Messenger. When the user clicks or taps on your ad, the user will switch to a conversation in the Messenger app and receive a message from your bot. With Click-to-Messenger Ads you can encourage Facebook users to begin a conversation with your bot directly from their Facebook feed. Bots listed within Discover are organized by category with users also able to search for bots by keyword/phrases (similar to how you might search for something in Google).

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